baydragon.co.nz
 
 

Frequently Asked Questions
 

STOCK

How do I find a product I want?
The best way to find a product is through the website search engine. Enter the product keywords in the search field provided at the left panel, and click "go", you will then get a list of products matching your search criteria.


TRADE IN

How does the Trade In function work?

We are trading in Magic, Yugioh, and Pokemon singles.
e.g.
we trade in most Magic the Gathering rare, mythic rare singles;
Yugioh ultra rare, secret rare singles;
Pokemon ultra rare, full art, and secret rare singles;

To trade in your cards, you need:
1) To trade in a single card, you can search and display the card and click the button "Trade In". If Baydragon does not need it, there will not be a "Trade In" button, instead, display the message "Trade in: It is not required."; To trade in multiple cards from a set - search the set, click to display the set, and click the tab "sell to baydragon" to list the singles Baydragon wants to buy from you. Enter the trade-in quantity, and click "Trade In". It is possible we do not require any cards from a set though.

2)After you have clicked "Trade In", those singles shall be in the shopping cart, you need to go through the check-out steps to place an order to finish the trade-in process.

3) An order confirmation email will be sent to you after placing the order. You are required to send / bring in the trade-in singles asap.

You can "trade in" your singles, or trade in singles and purchase items in an order.


SHIPPING

Orders are being shipped asap.

Available orders - if the purchased items are in stock, they will be shipped asap.
Pre-orders - if there are pre-order items or a mixture of in-stock and preorder items, they will not be shipped until they are released.
Backorders - if there are backorder items, We will try to restock and ship them when restock is received.


FREIGHT

Orders are being shipped via either NZPost or Aramex courier. The freight is live, the lowest possible from their web service depending on the order's cubic weight. The freight is listed on the checkout page (2 of 3 steps)

Some examples of freight:
Auckland is around $5;
Nationwide, the satchel is between $4 - $10;
Northland parcel is >=$6
Southland parcel is >=$20
A small order, e.g. single cards order, can be delivered through New Zealand Post. That will be just $1.80, but no tracking, no claim.


PICK UP ORDER

You can place an order and choose "Pickup From Botany Store" during the check-out steps. You shall be able to pick up your order as soon as you have finalized your order.


TRACKING YOUR ORDER

You can track your order on
https://www.aramex.co.nz/
https://www.nzpost.co.nz/tools/tracking

You will receive your shipping email from us when your order is shipped from our system. However, you won't be able to track it until the parcel is picked up by couriers. NZPost and Aramex have advised us to contact them if the parcel is not delivered over 7 days.


COMBINED SHIPPING

You may place numerous orders at any time. This will require you to pay full freight when you place each order. You need either email us or leave instructions on an order to request your orders to be combined. We will try to send orders as soon as we receive them. If they miss the cut-off, you will not be eligible for combined shipping. We will refund/credit you if your orders are combined and shipped.


SAVE UP TO 8% EXTRA WITH BONUS POINTS ON YOUR PURCHASES
We are trying hard to give our customer the best prices possible, plus we offer customers free Bonus Points that will save them that up to 8 percent!

What are bonus points?
Bonus points are put into place to reward customers who regularly shop on www.baydragon.co.nz. Every time you place an order, the bonus points based on the item will be calculated and added to your account. You will then be able to redeem the bonus points for shop credit later.

How much will I save?
up to 8% of your spending with baydragon.co.nz.

What do I do to start accumulating bonus points?
You need to do nothing. Everyone registered on www.baydragon.co.nz is automatically included in this program.

How do I check bonus points?
You will be able see the bonus points after adding items to your shopping cart, the shopping cart page and the final step before submitting your order.
To view bonus points for previous orders, go to "Account", then click "Bonus Points".

How do I redeem my bonus points for Shop Credit?
Go to "Account", then click "Bonus Points" to show list of your bonus points. Click the button "Redeem" on top of that list.

How do I use my Shop Credit?
you are able to enter the amount of shop credit for a order during checkout process, step 3 of 5.

Does shop credit expire?
No, it does not.


REFUND POLICY

You are covered by the Consumer Guarantees Act 1993 (NZ) when you are shopping with baydragon.co.nz.

For sealed products - if it is damaged, you need to leave it unopened and contact us within 48 hours; If it is faulty after being opened, e.g. missing some parts or cards, please also contact us within 48 hours; in both cases, we will look into the matter and conduct refund if necessary.

For single cards - we will do our best to make sure they are packed in a way that they are safe during transportation. However, if the condition of the cards does not meet your expectation or they are damaged during transportation, please contact us within 48 hours and we will look into the matter and conduct refund if necessary.

We do not refund you if you simply change your mind about a purchase.


PAYMENT

What payment options are available?
We accept payment by
0. Pay in-store (pay when picking up the order)
1. Credit Card (Visa, Master Card, and American Express)
2. Bank Deposit
3. Afterpay
4. Laybuy

What is your bank account for paying by Bank Deposit?
baydragon
12-3601-0008693-00(ASB Bank)

 

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Botany Junction Shop: 41A, 277 Te Irirangi Drive, Flat Bush, Auckland 2016, New Zealand. Ph 09 2799192
baydragon.co.nz